How can we help?

Frequently asked questions

Every answer below points to a real product page, in-app setting, or our support inbox.

How do I make my first room booking?

Sign in and open the calendar. Click an empty slot, pick a room, set the time, and save — that's it. The calendar handles recurring rules and warns you about conflicts before you book.

How do I sync with Google Calendar or Outlook?

BellKeep does two-way sync with Google Calendar and Microsoft 365 / Outlook. Connect your account once under Settings → Calendar and new bookings show up in your work calendar (and vice versa). Calendar sync is included on Starter and above.

How do I check in a visitor?

There are three ways: the lobby kiosk app, a touchless link or QR a visitor opens on their phone, or a host-driven check-in from inside the product. Photo capture, ID scanning, NDA signing, and badge printing are all built in.

How does the 30-day free trial work?

Sign up, invite your team, connect a calendar, and use BellKeep against real workplace data for 30 days. No credit card up front. If you decide to keep going, you pick a plan inside the product before the trial ends.

How do I invite my team?

Under Settings → Users you can invite teammates by email and assign roles. Invitees confirm via email and land directly in your workspace. Plan limits apply: Free fits 5 users, Starter 20, Professional 100, Enterprise is unlimited.

How do I add a second (or third) building?

Open Buildings, click Add building, and configure floors, rooms, and capacity. Free includes one building, Starter up to three, Professional up to ten, Enterprise unlimited.

What plan includes in-room displays?

In-room screens, lobby screens, and the drag-and-drop screen builder are part of the Professional plan and above. Each screen authenticates with its own screen token so devices don't need a user login.

How does SSO work and which plan is it on?

BellKeep supports OAuth/OIDC (Google, Microsoft, generic), SAML, and LDAP for per-company sign-in, with JIT user provisioning and an SSO audit log. SSO is included on the Enterprise plan.

I forgot my password — what now?

Go to the sign-in screen and choose "Forgot password". You'll get a reset link by email. If you prefer not to deal with passwords, BellKeep also supports magic-link sign-in.

How do I export or delete my data (GDPR)?

Open the GDPR dashboard in-product to file a data export or deletion request. Visitor data has its own consent flow, retention windows, and audit trail. Anything we can't self-serve, our support team handles by email.

Can I cancel my subscription?

Yes. Open Subscription in-product to upgrade, downgrade, or cancel — there's no "call us to cancel" wall. Your workspace stays usable until the end of the current billing period.

Is BellKeep available in my language?

The product UI ships in English, German, Spanish, French, and Chinese today. Around 20 more locales are wired up but currently fall back to English while translations land. Email us if you'd like to prioritize yours.

Where to look next

If your question isn't in the FAQ, these are the right starting points. The full table of contents lives on the docs page.

Getting started

Set up your account, your first building, and invite your team.

Bookings & calendar

Room booking, recurring rules, conflict detection, Google/Outlook sync.

Visitors

Pre-register guests, run the kiosk, badges, NDAs, and wallet passes.

Billing & plans

Plan limits, the 30-day trial, invoices, and how to upgrade.

Security & access

Password, magic link, MFA, SSO, audit logs, and GDPR rights.

Developers

Public API, API keys, rate limits, webhooks, and the Chrome extension.

We answer email.

If the FAQ didn't cover it, write to us. A real person at BellKeep reads it and replies — usually within one business day.

Something feels broken?

Before reaching out, you can check live service status on our status page.